30-day returns: If you're not happy with your purchase, you can request a return within 30 days of delivery.
Condition: Items must be unused, in their original packaging and with all accessories.
How to return: Contact us first with your order number and we'll send you return instructions. Please don't send items back without contacting us.
Return shipping: Paid by the customer, unless the item arrived damaged, defective or wrong.
Damaged or defective items: Contact us within 14 days of delivery with a photo or short video. We'll send a free replacement or a full refund – no need to return the item.
Refunds: Issued to your original payment method within 5–10 business days after we receive and check the return.
Non-returnable: For hygiene reasons, massage pads and items that show signs of use cannot be returned unless defective.